Update on Refund Processing, News (Kincardine District Minor Soccer)

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Update on Refund Processing
Submitted By John Adams on Sunday, July 26, 2020
We wanted to update everyone on the processing of the 2020 season registration fee refunds since the season has been officially cancelled.

We have been advised by our registration site provider, SportsNgine, that they have now completed processing all the refunds they are capable of returning through their system. This means that they have reversed the charges that they were capable of through their system, and the refunds have now been sent through to the payment provider (credit card company) as applicable.
We have been advised that due to the number of refunds being processed from other clubs, groups, subscription services, and more that utilize the same platforms, the refunds are taking anywhere from 2 to 6 weeks to be processed by the credit card companies, due strictly to the volume of refunds that are being processed. We will continue to follow up from our end with this supplier and update our membership with any changes.
There were a total of 42 refunds that were unable to be processed through SportsNgine for various reasons, and for those 42 specific registrations a cheque will be cut and issued to the registered owner of the account used to register players with our club.
ALL OTHER REGISTRATIONS WILL BE REFUNDED DIRECTLY TO THE CREDIT CARD USED TO REGISTER PLAYERS. THESE REFUNDS WILL APPEAR ON YOUR STATEMENT IN THE NEXT 2 TO 6 WEEKS.

If you have not seen your refund by September 15th, 2020, please send a message detailing the name the account is under, the contact email for the account, as well as the names and birthdates of the registered players involved to our registrar for further investigation.

Thank you for your patience and understanding during these trying times.
KDMSC Executive
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Printed from kincardinesoccer.com on Tuesday, October 27, 2020 at 7:18 PM